What's your shipping policy?
We can ship anything to the lower 48! We use recycled packaging whenever we can and always keep our carbon footprint in mind. Furniture and other large and/or interestingly shaped items may require a little extra planning if they're cumbersome or made-to-order. Luckily we like to plan!
As of now, we are not able to provide shipping to Canada, Alaska, or Hawaii, in the past we have been able to offer shipping quotes for individual international orders but due to limited staffing during COVID-19, we are not able to coordinate any custom or international shipping requests.
Also: please note that P.O. Boxes may have some delivery restrictions. Small things are a-okay but large boxes may require an additional surcharge. Unfortunately, this isn't up to us, so until Ruby becomes Postmistress General, you'll have to take it up with your local USPS. For questions and/or additional specifics about P.O. boxes or shipping to Military APO/FPO addresses, get in touch at [email protected]!
What is your return policy?
We totally want you to be 100% percent thrilled with your Foundry purchase. If you don't love your goods, we will gladly exchange or refund any items that (in their original condition) within two weeks of purchase. We most certainly accept returns or exchanges on eligible online orders in-store (and would love to see you!). If you are shipping a return, you are responsible for safely packing and shipping the items back to the shop. The Foundry cannot replace items damaged or lost during the return shipping process.
Please include a printed copy of your order with your return shipment.
Please note: we are a small team of real humans and returns may take 1-3 days for processing. Once your refund has been processed you will receive notification via email!
Unfortunately, we can't accept returns on personal items (like soap, brushes, and towels) once they've been opened or used. Items intended for photo shoots and staging should be rented and are not accepted as returns. Please contact us at [email protected] to learn more about prop rentals.
Ship Returns to:
The Foundry Returns
110 5th Ave SE
Local eligible returns can also be brought to the shop during business hours.
Why do you charge for shipping?
Due to the staff time spent preparing orders and the cost of postage which can both be quite high when large or fragile items are shipped, we are not currently able to offer free shipping across the board. At this time we offer flat rate shipping* throughout the contiguous United Sates. We are deeply appreciative when you choose to purchase from small businesses like ours and are proud to pay our staff for their time and talents during the shipping process. If you have a comment, critique, suggestion, or just want to chat about "The Amazon Effect" we are all ears! Please reach out to us via email: [email protected]
*Please note that large furniture and orders requiring freight shipments do not qualify for flat rate shipping
Need to correct your mailing address?
We've been there! We have accidentally spelled Turnip's name wrong when sending her a birthday gift. Oops! If you made a mistake on your shipping address please get in touch right away at [email protected] so we can correct it before your package ships!
Is something wrong with your order?
Oh no! Is something not-quite-right? Please please get in touch at [email protected] and we'll find a solution right away.
The Foundry requires a signature at the point of delivery for all shipments valued over $300.00. If you would prefer to waive the signature requirement, please contact us or make a note when placing your order. Please note that The Foundry cannot be held responsible for lost or stolen packages after confirmed delivery. Additionally, we are unable to waive the signature requirement for shipments valued over $1000.00.
Once delivered, The Foundry is not responsible for lost or stolen packages. Please be sure to include any special delivery instructions when placing your order. If you suspect your package has been stolen or mis-delivered, we recommend checking with your mail carrier and neighbors.
And you can always reach out to us at the shop at 612.333.8484 or at [email protected]