What's your shipping policy?
We can ship almost anything to the lower 48! We use recycled packaging whenever we can and always keep our carbon footprint in mind. Furniture and other large and/or interestingly shaped items may require a little extra planning if they're cumbersome or made-to-order. Luckily we like to plan!
As of now, our site isn't able to generate flat rate shipping to Canada, Alaska, or Hawaii, but we are always happy to figure out shipping for you/get a quote for those—or any other farther-flung—destinations. Have questions? Shoot us an email at [email protected] and we'll work it out!
Also: please note that P.O. Boxes may have some delivery restrictions. Small things are a-okay but large boxes may require an additional surcharge. Unfortunately, this isn't up to us, so until Ruby becomes Postmistress General, you'll have to take it up with your local USPS. For questions and/or additional specifics about P.O. boxes or shipping to Military APO/FPO addresses, get in touch at [email protected]!
What is your return policy?
We totally want you to be 100% percent thrilled with your Foundry purchase. If you don't love your goods, we will gladly exchange or refund any items that (in their original condition + packaging) within two weeks of purchase. We most certainly accept returns or exchanges on eligible online orders in-store (and would love to see you!). If you are shipping a return, you are responsible for safely packing and shipping the items back to the shop. The Foundry cannot replace items damaged or lost during the return shipping process.
Please include a printed copy of your order with your return shipment.
Please note: we are a small team of real humans and returns may take 1-3 days for processing. Once your refund has been processed you will receive notification via email!
Unfortunately, we can't accept returns on personal items (like soap, brushes, and towels) once they've been opened or used. Items intended for photo shoots and staging should be rented and are not accepted as returns. Please contact us at [email protected] to learn more about prop rentals.
Send Returns to:
The Foundry Returns
322 W 48th St
Minneapolis, MN 55419
Need to correct your mailing address?
We've been there! We have accidentally spelled Turnip's name wrong when sending her a birthday gift. Oops! If you made a mistake on your shipping address please get in touch right away at [email protected] so we can correct it before your package ships!
Is something wrong with your order?
Oh no! Is something not-quite-right? Please please get in touch at [email protected] and we'll find a solution right away.
And you can always reach out to us at the shop at 612.333.8484 or at [email protected]