How do I care for my goods?
We specifically select items that are both beautiful, durable, and made to last. As with most things, though, a little TLC can make your special stuff last longer, work harder, and look better. Hand-washing will ensure that glasses, ceramics, textiles, woodenware, and metallics will have the longest possible life span, but, let's be honest, we often throw our cocktail glasses in the dishwasher and our Japanese towels in the dryer (which, miracle of miracles, makes them even fluffier). Care instructions for most items can be found on our website, but if you have specific questions about your beloveds, just ask.
Similarly, if you have general existential questions about the best way to polish brass or how to keep your wooden spoons fresher longer check out our Foundry Journal entries on the matter. If you don't see what you're looking for, don't hesitate to be in touch. We totally love to chat about that kind of stuff.
How often do you get new stuff?
There are some tried-and-true favorites that we always keep in stock (if you're looking for a specific thing, let us know and we'll see if we can get our hands on it for you!) but we get brand-spanking-new stuff in all the time in the shop. Multiple times a week, even. If you pop in and see us in the store, chances are you'll find us surrounded by brown paper in the middle of a happy dance after opening some awesome just-arrived mystery parcel. We're working to get that new goodness up online as fast as possible, but in the meantime if you're curious about our most recent special deliveries, give us a call or just stop by.
Who is The Foundry Family?
You're lucky to catch owner Anna (long blonde hair, occasional crown braid wearer, shop-dog-main-mama) in the shop these days, and when she is here you can find her arranging (and re-arranging) flowers in her favorite giant glass vases. Lillian (wavy brown hair, roommate of occasional-shop-dogs, Detective + Valentine) is the shop manager and all-around Foundry team captain. Adam ("young Anderson Cooper" according to Lillian's mom) is our resident actor and keeps us all in a good mood. Erin (shoulder-length bob + cool glasses, legendary backyard party-thrower) makes sure that our systems are streamlined and shipshape. Mara (long, light brown hair, dark horse master woodcrafter) has the honor of being both youngest AND most-proficient-with-power-tools Foundry family member. Heather (short dark hair, megawatt smile, impeccable cat-eye) is a lover of books to the extent that she named this person Dewey, after the Dewey Decimal System. Susannah, our wordsmith (long brown hair, habitual postcard writer, lover of all swimming holes) can be found at her computer or busy in her beeyard. And, of course, there's Ruby, the original shopdog who shows us how to balance any(and every)thing on our heads and her youngest protégé, Turnip, who loves all-night dance parties and all-day naps.
Do you have a newsletter?
We do indeed, though we rarely send emails (and when we do, they're good... we promise). If you want to be on the list, you can sign up right on the bottom of this very page. Realtime shop updates, news, info, and up-to-the-minute reports on what we're currently all coveting can be found, of course, on Instagram. @thefoundryhomegoods is Anna's report on what's happening in the lovely Foundry world and @thefoundryfamily is our staff account. *warning* must love dogs.
I want to send someone a present. Can you wrap it and include a note?
Yes, yes, and yes. We love presents and surprises and thoughtfulness. If you're shopping online, just include a little note when you're checking out. All of our online orders are fulfilled by real live humans right here in the shop, so we can take care of whatever you've got in mind.
Similarly, we love being a part of people's sweet plans so if you have an idea for something special, give us a call in the shop (612.333.8484) and we'll be more than happy to grease the wheels (or be secret agents) in any lovely scheme you've dreamed up. No plan too silly, no experience too small to cherish.
Do you do registries?
We do. Beginning a new life together, bringing a new life into the world, or embarking on a new life chapter are all wonderful times to celebrate with the requisite stuff that make those transitions lovelier + happier. As of now we make our registries manually and they mostly live in-store (which also lets us help you choose the exact right things and ooh and ahh over how exciting it all is) so if you're in the greater Minneapolis area and want help putting something together, get in touch and we'll try our darndest to make it happen for you.
What's your shipping policy?
We can ship almost anything to the lower 48! We use recycled packaging whenever we can and always keep our carbon footprint in mind. Furniture and particularly large items may require a little extra planning if they're large or made-to-order. As of now our site isn't able to generate flat rate shipping to Canada, Alaska, or Hawaii, but we are always happy to figure out shipping for you/get a quote for those (or any other farther-flung) destinations. Get in touch! Also: please note that PO Boxes have some delivery restrictions, small things are a-okay but large boxes may require an additional surcharge.
What is your return policy?
We totally want you to be 100% percent thrilled with your Foundry purchase. If you don't love your goods, we will gladly exchange or refund any items that (in their original condition + packaging) within two weeks of purchase. If you'd like to return something you bought online, just shoot us a quick email so we can keep an eye out in the mail for your parcel. You are responsible for safely packing and shipping your returned items back to the shop.
Unfortunately, we can't accept returns on personal items (like soap, brushes, and towels) once they've been opened or used. Items intended for photo shoots and staging should be rented and are not accepted as returns. Please contact us at firstname.lastname@example.org to learn more about prop rentals.
We never ever (ever) share any of your information with anyone. We promise.